LOCATIONS & SHOWROOMS
Q: Do you have physical retail stores?
Yes, we do! Our showrooms are located at The Adelphi (1 Coleman St, Singapore 179803).
- Headphones & Personal Audio: #01-01
- HiFi & Home Theatre: #01-21 / 22
- Steinway Lyngdorf Studio: #02-29
- Focal & Naim Studio: #02-30 / 31
- Flagship Showroom (By Appointment Only): #04-36
PRODUCTS & BRANDS
Q: What brands do you carry?
We are authorised distributors and retailers for dozens of premium audio and visual brands!
- You can explore all the brands in our dropdown navigation menu.
- Alternatively, use the search icon at the top of our page to search for specific models or products.
Q: Do you sell pre-owned or second-hand products?
We do not sell pre-owned or second-hand items. However, we do offer fully functional, discounted gear through our official clearance outlets:
ORDERS & SHIPPING
Q: Do you offer free shipping?
Yes! We offer free standard delivery within Singapore for all local orders above $300.
For local orders below $300, standard delivery rates are calculated at checkout.
Q: How long does local shipping take?
Local orders are processed within 3 to 5 working days. Deliveries are handled via courier services on weekdays (Mon–Fri, excluding Public Holidays).
Please note: We do not deliver to restricted zones such as military camps, Jurong Island, or non-serviceable areas.
Q: Do you offer express shipping or self-pickup?
We currently do not offer express delivery options or self-pickup services. All local orders are dispatched via standard courier.
Q: Can I place an order over the phone?
Yes! You can place an order over the phone or via WhatsApp by contacting us at +65 8611 8383.
Q: Do you ship internationally?
Yes, we ship worldwide!
- Standard Items: Shipping rates are calculated automatically at checkout.
- Oversized / Bulky Items: Automatic checkout rates may not reflect exact freight charges. For large gear, please reach out to us at sales@av1group.com.sg prior to ordering so we can arrange a custom logistics quote.
Note: International buyers are responsible for any import taxes, duties, or customs fees levied by local authorities.
Q: What if I provide an incorrect shipping address or contact number?
Please call or WhatsApp us immediately at +65 8611 8383 or email sales@av1group.com.sg with your order confirmation number. If your order has not been dispatched, we will update the shipping details for you.
RETURNS, REFUNDS & EXCHANGES
Q: What is your return and refund policy?
Should you receive a faulty item, you have up to 7 days from the date of receipt to initiate a return request by emailing us at sales@av1group.com.sg.
- Manufacturing Defects: Returns and exchanges are applicable for verified manufacturing defects upon evaluation.
- Non-Returnable Cases: Returns due to user negligence or change of mind are not accepted. All requests are accepted on a case-by-case basis.
- Shipping Costs: Customers are responsible for all return shipping costs.
WARRANTY
Q: Do your products come with warranty?
Yes. As authorised retailers, all our new products come with an official local manufacturer warranty handled by respective Singapore distributors.
- New Products: Full standard local warranty.
- Demo & B-Stock Units: Warranty coverage varies depending on the item condition and is stated on individual product listings.
Please retain your e-receipt or order invoice throughout the warranty period as proof of purchase.
Q: What is NOT covered by the Limited Warranty?
The manufacturer warranty does not cover:
- Defects or damage caused by normal wear and tear, personal negligence, accidents, mechanical damage, moisture, chemical products, or abnormal impact.
- Damage caused by force majeure / natural disasters.
- Unauthorised modifications or repairs performed by third parties or yourself without the distributor's approval.
DISCOUNTS & PROMOTIONS
Q: Do you have active discount codes or promotions?
We don't typically use promo codes! Instead, our best prices and monthly discounts are applied automatically to featured products—no code needed at checkout.
You can check our latest deals and featured promotions directly on our homepage or collection pages.
BULK ORDERS & CUSTOMER SERVICE
Q: Do you accept bulk or wholesale orders?
Yes, we do! For corporate, bulk purchase, or wholesale enquiries, please reach out to our team with your required product models and target quantity:
Q: How can I contact customer service?
You can reach the appropriate team directly via WhatsApp or phone:
- Sales Enquiries (Call or WhatsApp): +65 8611 8383
- Portable Audio Support (WhatsApp only): +65 8685 8087
- Home Audio Support (WhatsApp only): +65 8828 5873
- General Email: sales@av1group.com.sg
PAYMENTS
Q: What payment methods do you accept?
We accept the following payment options:
- All Credit and Debit Cards - Visa, MasterCard and American Express
-
GrabPay and Grab PayLater
-
Bank Transfer
Account Name:
AV ONE (S) PTE LTD
Account Number:
211-308-283-8
Bank Name/Address:
United Overseas Bank Ltd
City Plaza Branch 810 Geylang Road, #01 - 51/55 City Plaza
Singapore 409286
Bank/Branch Code:
7375 / 064
Bank Swift Code:
UOVBSGSG
Please contact us at (+65) 6382 2288 or email sales@av1group.com.sg for instructions.
